In order to provide timely and comprehensive care for our beloved patients, we kindly ask that you adhere to the following cancellation & rescheduling guidelines. A deposit is collected when scheduling visits with our veterinarian for all new and existing clients.
24 hours notice is required for cancellations or changes to your appointment. Any changes made within the 24 hour window will result in loss of the deposit. Please email or call our office if you require help with your appointment- a voicemail is also honored if changes occur outside of normal business hours.
By signing this document, you agree that all charges made to your payment method for services to be rendered (including reservation deposits held for upcoming visits) are valid and authorized. You further agree not to initiate any chargebacks or payment disputes with your bank or credit card company for these charges.
Policy Updated: 08/11/2025